يجب على كل قائد أن يقرر ما بين 1) التخلص من الأشخاص المحبوبين ولكن غير القادرين على تحقيق أهدافهم و 2) الحفاظ على الأشخاص اللطفاء ولكن العاجزين عن تحقيق أهدافهم. إمكانية اتخاذك لهذه القرارات الصعبة من عدمها هو أقوى عامل مُحدّد لنجاحك.

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